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Alex and Yan of CR Group consistently provide exceptional service. Their commitment to customer satisfaction is evident in every interaction. I highly recommend their services to anyone looking for the best in service and expertise.
Jeremy is very educated about custom manufacturing and is very customer-centric. The after sales service provided was also beyond expectations. Thank you very much Jeremy!
Alex and Yan of CR Group consistently provide exceptional service. Their commitment to customer satisfaction is evident in every interaction. I highly recommend their services to anyone looking for the best in service and expertise.
Kudos to the sales staff CK. I bought my laptop with his assistance. He is a service oriented staff, attentive to the needs and queries. As a customer, I was overwhelmed with his dedication to his job and excellent customer service. Thankful that I chose CR Group company.
We offer several shipping options, including Free Delivery and On Demand Same-day delivery. You can choose the best option during checkout based on your preferences and location.
Delivery times vary depending on your location and the shipping method selected. Free Delivery shipping typically takes 2-3 business days, while On Demand Same-day Delivery options: if the order before 12pm, we will delivered to you on the same day, order after 12pm will be the next day delivery except weekend and Public holidays. Please check the estimated delivery time during checkout.
Once your order is shipped, you can contact our customer service to get the tracking number via whatsapp or email. You can use this number to track your package on the carrier’s website.
We process orders quickly to ensure fast delivery. If you need to change your shipping address, please contact us immediately. We cannot change the address once the order has been shipped.
Shipping fees depend on the delivery location, shipping method, and the size of the order. Shipping costs will be calculated during the checkout process for same day delivery.
If your package is lost or damaged, please contact the courier or our customer service team immediately. We will try our best to assist you in resolving the issue with the courier.
If you need to change the delivery method after placing your order, please contact us immediately. We will do our best to accommodate your request, though changes may not be possible once the order is in transit.
If your tracking number is not working, it may take up to 24 hours after shipment for the tracking information to update. If the issue persists, please contact our customer support team for assistance.
The self pick-up option allows you to place an order online and pick it up directly from our store or designated pick-up location at your convenience, without having to wait for home delivery, please chat with us before you proceed with the self pick-up option.
During checkout, you can select “Self Pick-Up” as your delivery option.
No, there are no additional fees for selecting self pick-up. You only pay for the items you have ordered.
Once your order is ready, you will receive a confirmation by whatsapp notification or phone call that your order is available for pick-up. The notification will include pick-up instructions and the store’s operation times.
Orders placed before the specified cut-off time (typically 12 PM or earlier) may be eligible for same-day pick-up. However, availability depends on stock and processing time. You may contact our customer service before you proceed for self pick-up.
Yes, you’ll need to bring a valid ID and the order confirmation. If someone else is picking up the order on your behalf, they will need to present a copy of your order confirmation and their ID.
If you do not pick up your order within the specified pick-up window (usually within 7 days), the order will be canceled, refund fees will be issued (including platform charges and handling fee). Please ensure you pick up your order within the allotted time to avoid cancellation.
Yes, someone else can pick up your order on your behalf. They will need to present a copy of the order confirmation email and their ID for verification.
If you are unable to pick up your order during regular store hours, please contact us in advance. We may be able to arrange an alternative pick-up time or date.
Changes to your order cannot be made once it is confirmed for pick-up. If you need to modify your order, please contact our customer service team immediately before the order is processed.
If you encounter any issues with your order when picking it up, please notify a store associate immediately. We will assist you in resolving the problem, whether it’s an incorrect item, damage, or other concerns.
Most products are available for self pick-up, but certain items, such as large or bulky household items, may not be eligible. Please check the product details during checkout for pick-up availability.
Orders must be picked up from the location specified at checkout. If you wish to pick up your order from a different store, please contact us immediately to see if a change is possible.
We accept a variety of payment methods, including:
– Pay now (QR)
– Credit and Debit Cards (Visa, MasterCard, American Express)
– Bank Transfers
– Atome Payment gateway
Yes, your payment information is fully secure. We use encrypted and secure payment gateways that comply with industry standards to ensure your personal and financial information is protected.
Yes, we offer installment payment plans through select partners. Availability depends on the total order value and your eligibility. Please check the options during checkout for more details.
Currently, we only allow one payment method per transaction. However, you can use a combination of gift cards and another payment method if applicable.
We do not charge extra fees for most payment methods. However, some third-party payment services may have their own fees. These will be clearly displayed during checkout if applicable.
All payments are processed in the currency displayed on our website, typically the local currency of your region. Any conversion fees for international transactions are determined by your bank or payment provider.
If your order has not been processed, you can cancel your payment. Once an order is processed, cancellation and refund policies will apply.
If your payment is declined:
– Check that your card details or payment information are entered correctly.
– Ensure sufficient funds or credit is available.
– Contact your bank or payment provider to resolve any issues.
If the issue persists, contact our customer support team for assistance.
No, we do not store your payment details. All transactions are processed through secure third-party payment gateways that comply with strict privacy and security standards.
Refunds are processed back to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the funds to appear in your account.
We currently do not offer cash-on-delivery (COD) as a payment option. All orders must be paid for in full at the time of purchase.
Yes, you can apply valid gift cards or promo codes during checkout. Enter the code in the designated field to deduct the applicable amount from your total.
If you notice an incorrect charge, please contact our customer service team immediately with your order details. We will investigate and resolve the issue promptly.
Yes, you will receive a digital invoice via email once your payment is confirmed. If you need a printed or customized invoice, please contact customer support.
Yes, payments are refundable if the return is approved according to our return policy. Refunds will be processed to your original payment method.
We do not accept returns for the products sold, except for manufacturing defects that we are not be able to resolve or no replacement is available.
To initiate a return, please visit our store with the product, receipt, and all accessories with a original package.
Yes, the following items are non-returnable:
– Opened software or digital license
– Personal hygiene items such as earbuds or headphones (if packaging is opened)
– Gift cards / Free gifts
– Clearance or final sale items
If the return is due to a defective product, incorrect item received, we will cover the return shipping cost. For all other returns, customers are responsible for return shipping fees.
Yes, exchanges are allowed within 7 days of purchase for items in original condition or manufacturing defects.
If your product is defective or damaged upon receipt, please contact us immediately or bring it to the store. We will check the condition of the item(s), and offer a replacement, repair, based on the issue and availability.
For further assistance, you can reach out to our customer service team via whatsapp at +65 81611235
Sales enquiry :
+65 81611203
Email :
enquiry@crgroup.com.sg
Technical Support Hotline :
+65 63384895
Technical support WhatsApp :
+65 81611235
Copyright @2024 CR GROUP