• The admission of a faulty product at the service center does not automatically entitle you to a repair. Whether or not you are entitled to a repair can only be determined after product diagnostics.
• This article only applies to the warranty provided by CR GROUP. When a product warranty is covered by the respective agent, their respective terms and conditions apply.
• If, having inspected the Product, the Service Centre accepts that the Product is defective, it will (at its sole discretion) either repair or replace the part causing the defect, or replace the relevant element of the Product without charge.
• The warranty of free from defects in material and workmanship is effective from the date of purchase, regardless of the starting and usage time of the Product.
• The period of warranty for the Product will remain unchanged even after the completion of the Repair Service.
• Even if within the warranty period, the Repair Service will be refused or out of warranty fees is chargeable under below conditions:
  (1) Fails to present the proof of purchase;
  (2) Has had the serial number of the Products altered, defaced or removed;
  (3) Defects in the Product that are caused by use of the Product not in accordance with the respective instructions;
  (4) Cosmetic damage to outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the exterior casing, screen, camera lens, buttons and other attachments;
  (5) The Product shows evidence of commercial use; impact, shock; accident; fire, flood, earthquake, lightning or other acts of nature; sand, liquid or food damage; exposure to extreme thermal or environmental conditions beyond product specifications or a rapid change in such conditions; electrostatic discharge; battery or chemical corrosion; abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage;
  (6) Damage during shipment to / from authorized service center;
  (7) Is damaged by negligence, accident, unreasonable use, or by other causes unrelated to defective materials or workmanship (including use with third party chargers not supplied in the original package);
  (8) Damage resulting from use of any type of window cleaner, soap, scouring powder or any cleanser with solvents such as alcohol, benzene, ammonia or paint thinner;
  (9) Damage resulting from use of abrasive pads or paper towels;
  (10) Accessories, peripherals or other items that are intended for use with the Product but are not manufactured by or for the product (whether included with the Product at the time of purchase or not);
  (11) Deterioration of the Product due to normal wear and tear, including without limitation rust or stains;
  (12) Defects in the Product that are caused by the use of faulty, damaged or leaking batteries or battery packs, or any other use of batteries or battery packs not in accordance with the respective instructions;
  Gradual decrease over time in the capacity and performance of batteries and battery packs for the Product (which, for the avoidance of doubt, will not be deemed to be a defect in material or workmanship of the Product)
  (13) General maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other service other than repair;
  (14) Any other circumstance such that repair would be contradictory or not in compliance with good business practice.;
  (15) In the Service Centre’s judgement that the defects of the Product should be repaired with charges.
• The Service Centre reserves the right to amend the Terms and Conditions for Repair Service and Warranty without prior notice.

Limited Local Warranty for Electronic Malfunction and Manufacturer Defect
When the warranty is provided by agent, please refer to the respective agent’s terms and conditions.
When the warranty is provided by CR GROUP:
Nothing in this warranty purports to limit, modify, take away from, disclaim, exclude or suspend any mandatory warranty requirements provided or non-excludable statutory rights you may have under the law. This warranty gives you additional protection for your product, as delivered new in the original packaging to the original end-user purchaser (“Product”), subject to the exclusions, terms and conditions herein. This Product is warranted for the specified Warranty Period from the date of original retail purchase against defects in quality and materials under normal, non-commercial use.

Unless otherwise specified, this warranty only covers the defects in material, design and workmanship of the hardware components of the Product as originally supplied. The warranty does not cover any software, consumable items, or accessories even if packaged (in box) or sold together with the Product. For details on any user rights with respect to software, please refer to licensing agreement accompanying such software.

This limited warranty is only valid in Singapore, and the Product is not eligible for any international warranty service. Warranty service may only be performed by a CR GROUP. authorized service center.

This warranty only applies to Products manufactured by or for CR GROUP and products imported by CR GROUP.

CR GROUP does not warrant uninterrupted or error-free operation of the Product. Product performance is affected by system configuration, software, applications, and your data and operator control of the system, among other factors. While the Product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration of the Product with other systems.

For the avoidance of doubt, minor imperfections within design specifications and that do not materially alter functionality of the Product are not considered a defect under this warranty.

If any section, provision, clause, sentence or part thereof of this warranty is held to be void, invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remainder shall not in any way be affected or impaired thereby.

Except where otherwise expressly provided, the terms and conditions of this warranty are contained exclusively herein, and no other agreement, provision or statement, regardless of the origin of the same, shall be accepted as extending, adding to, subtracting from or otherwise altering the terms of this warranty. No warranty or guarantee given by any other person, firm or corporation with respect to the Product shall be binding on CR GROUP.

Limitations and Exclusions
Notwithstanding that the Product is within the Warranty Period, this warranty shall be invalidated and rendered void upon the following:

The Product serial number, IMEI number or warranty seal has been removed, erased, defaced, altered, tampered or is illegible; or

The Product shows evidence of commercial use; impact, shock; accident; fire, flood, earthquake, lightning or other acts of nature; sand, liquid or food damage; exposure to extreme thermal or environmental conditions beyond product specifications or a rapid change in such conditions; electrostatic discharge; battery or chemical corrosion; abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage; damage during shipment to / from CR GROUP authorized service centre; damage caused by installation of any software, programs or applications, or use of any accessories, consumable items or peripheral equipment not provided or approved by CR GROUP for use with the Product; improper alteration, modification, adjustment, tampering; replacement of parts with parts not provided or approved by CR GROUP; or dismantling, opening, service or repair performed other than by CR GROUP authorized service centre; or any other use contrary to the product manual.

This warranty does not cover:
Faults been communicated before purchase of the item;

Missing accessories or external parts of the Product;

Cosmetic damage to outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the exterior casing, screen, camera lens, buttons and other attachments;

Cracked screen or damage caused by external pressure on the LCD shall not be covered under warranty;

Deterioration of the Product due to normal wear and tear, including without limitation rust or stains;

General maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other service other than repair;

Transportation, delivery and/or incidental costs incurred in the fulfilment of this warranty;

Any software preloaded on or otherwise sold with the Product. The software is provided to you on an “as is” basis, and the warranty shall not apply to any software corruption;

All software is provided as is and CR GROUP disclaims any and all warranties, express or implied, including but not limited to any implied warranty of non-infringement of third-party rights, merchantability or fitness for a particular purpose. CR GROUP does not warrant that the software will be error free or that the software will meet the customers’ requirements;

Recovery of corrupted HDD media other than to original factory state;

Damage caused by the combination of products sold by CR GROUP with other products, accessories, parts or components (including SIM card or Memory card) or use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connections not supplied or authorized by Acer which damage this product or result in service problems;

LCD panels, LCD bezel, LCD cover, the chassis (which includes the uppercase and lowercase), cables, connectors, key tops physically damaged due to excessive force being applied to it including but not limited to drops and/or spills accidental or otherwise and also due to extreme temperatures; and such other damages caused as a result of neglect or improper care and handling including scratches, imprint/water marks, cracks and dents;

Minor imperfections that meet design specifications;

Minor defects of LCD displays occurring in any products equipped with LCD display technology, provided that there shall not be more than (4) defective pixels per million pixels on a given LCD display, and provided further that, if the display panel is divided into nine (9) equal rectangular areas, there shall be only one (1) defective pixel in the central area of the display;

Any other circumstance such that repair would be contradictory or not in compliance with good business practice.

To the fullest extent permitted by law, the warranty expressly provided herein is the sole and exclusive warranty provided in connection with the Product and no other warranties, representations, endorsements or conditions of any kind, whether oral, written, express, implied or statutory, including without limitation any implied warranties of quality, merchantability or fitness for a particular purpose, and warranties against hidden or latent defects, are provided. In so far as any warranties cannot be excluded, such warranties shall be limited to the terms of this warranty and for the Warranty Period expressed herein.

To the fullest extent permitted by law, CR GROUP shall not be in any way liable for any consequential, incidental, indirect, special or similar damages whatsoever arising from or in connection with the use, inability to use or performance of the Product, including without limitation loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, failure to realize savings or other benefits, loss of use of the Product or any associated equipment, loss of or damage to other property due to the malfunction of the Product, costs of substitute equipment, loss due to downtime cost, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the Product, or loss, damage, corruption or compromise of data, whether due to breach of warranty, strict liability, product liability, the negligence of CR GROUP, or otherwise, even if CR GROUP is aware of the possibility of such damages. CR GROUP does not exclude or limit liability for personal injury or death resulting from CR GROUP’s negligence.

In no event shall any recovery against CR GROUP exceed the actual price paid for the purchase of the Product.

Without limiting the generality of the foregoing, you assume all risk and liability for loss, damage or injury to you and your property and to any third parties and their property arising out of the use, misuse or inability to use the Product not caused directly by the negligence of CR GROUP.

You agree and acknowledge that CR GROUP’s exclusions and limitations of liability are reasonable in the circumstances.

Customer Data / Items Left in the Product
It is your responsibility to secure and / or back up remove any programs, data or other material stored in the Product. You must also delete any confidential / personal information contained in the Product before handing over the Product for repair. CR GROUP assumes no responsibility for any loss, damage, destruction, alteration or failure to maintain confidentiality of programs, data, information or other material left in the Product, howsoever caused, whether during servicing of the Product, through use of synchronization software for the Product, or otherwise.
It is your responsibility to remove any accessories, external parts or other attachments to the Product (“Accessories”) prior to handing in the Product for servicing. CR GROUP shall not be liable for any loss, damage or destruction to any such Accessories which are not removed.

If the product is purchased from CR GROUP, for claim of warranty service:

• Pick Up Warranty
  Please call our service center to arrange for a courier pick up.
• Carry In Warranty
  Please visit our service center.
  Alternatively, you may request on demand courier pick up for a fee.

Helpdesk : 63384895

CR GROUP Service Center
1 Rochor Canal Road, Sim Lim Square, #04-79, Singapore 188504

Monday to Sunday, 11.00AM to 8.00PM
Including Public Holidays

Eve of CNY, 11.00AM to 3.00PM. Close on first and second day of CNY.
Please refer to full information on product warranty terms and conditions.

For claim of warranty service, please contact agent at:

Helpdesk : 1800 895 6299
Email : acercare.sg@acer.com
Acer Computer (Singapore) Pte Ltd
29, International Business Park, #01-07, Acer Building, Tower A Service Centre (Side Entrance), Singapore 609923

Monday to Friday, 8.45AM to 5.15PM
Saturday, 9.00AM to 12.00PM
Closed on Sunday and Public Holidays
Please refer to agents website for full information on product warranty terms and conditions.

https://www.acer.com/ac/en/SG/content/warranty

For claim of warranty service, please contact agent at:

MPGS Singapore Pte Ltd
3 Ang Mo Kio Street 62
#07-01, Link@AMK
Singapore 569139

Monday to Friday, 10AM to 6PM
Saturday, 10AM to 3PM
Closed on Sunday and Public Holidays

https://sg.aoc.com/index/explore/route/warranty

For claim of warranty service, please contact agent at:

Avertek Enterprises Pte Ltd
25 Kallang Ave, #03-03 Singapore 339416 (6.8km)

Motherboard, Optical Storage, Graphic Card, Networking, 

Phone: 6341 7839

Ban Leong Technologies Pte Ltd
150 Ubi Avenue 4, #04-01 Singapore 408825 (8.6km)

Motherboard, Optical Storage, Graphic Card, Desktop PC, Multimedia, Peripherals & Accessories

Phone: 6512 9250

If the product is purchased from CR Group, for claim of warranty service:

• Carry In Warranty
  Please visit our service center.
  Alternatively, you may request on demand courier pick up for a fee.

Helpdesk : 63384895

CR Group Service Center
1 Rochor Canal Road, Sim Lim Square, #04-79, Singapore 188504

Monday to Sunday, 11.00AM to 8.00PM
Including Public Holidays

Eve of CNY, 11.00AM to 3.00PM. Close on first and second day of CNY.
Please refer to full information on product warranty terms and conditions.

For claim of warranty service, please contact agent at:

CORBELL Technology Pte Ltd
Block 4012, Ang Mo Kio Ave 10, #06-04 Techplace 1, Singapore 569629
Tel: (+65) 6452 4122

Operating Hours:
9am to 6pm
Mondays to Fridays. Closed on Public Holidays
icare@corbell.com.sg

Please refer to agents website for full information on product warranty terms and conditions.

https://www.msi.com/page/warranty

If the product is purchased from CR Group, for claim of warranty service:

• Carry In Warranty
  Please visit our service center.
  Alternatively, you may request on demand courier pick up for a fee.

Helpdesk : 63384895

CR Group Service Center
1 Rochor Canal Road, Sim Lim Square, #04-79, Singapore 188504

Monday to Sunday, 11.00AM to 8.00PM
Including Public Holidays

Eve of CNY, 11.00AM to 3.00PM. Close on first and second day of CNY.
Please refer to full information on product warranty terms and conditions.

For claim of warranty service, please contact agent at:

Email : enquiry@imssg.com
IMS Marketing Pte Ltd
60 Marsiling Road, SKM Building, Level 1, Singapore 739107

Monday to Friday, 10.00AM to 5.30PM
Closed on Saturday, Sunday and Public Holidays
Please refer to full information on product warranty terms and conditions.

https://support.jbl.com/in/en/policy-legal/Warranty+Policy.html

If the product is purchased from CR Group, for claim of warranty service:

• Carry In Warranty
  Please visit our service center.
  Alternatively, you may request on demand courier pick up for a fee.

Helpdesk : 63384895

CR Group Service Center
1 Rochor Canal Road, Sim Lim Square, #04-79, Singapore 188504

Monday to Sunday, 11.00AM to 8.00PM
Including Public Holidays

Eve of CNY, 11.00AM to 3.00PM. Close on first and second day of CNY.
Please refer to full information on product warranty terms and conditions.

For claim of warranty service, please contact agent at:

150, Ubi Avenue 4, Ubi Biz-Hub #04-01, Singapore 408825

Call Us: 6512 9250

Our operating hours are (Mon-Fri, 9AM-5PM) (Sat, 9AM-12PM)
We are closed on Sundays and Public Holidays

Email Us: support@banleong.com.sg

https://banleong.com.sg/warranty/

For claim of warranty service, please contact agent at:

Helpdesk : 6924 2266 , 8693 4994
Esmond Holding Pte Ltd
24 Sin Ming Lane #01-100, Singapore 573970, Mid View City

Monday to Friday, 10.00AM to 8.00PM
Saturday, 10.00AM to 6.00PM
Closed on Sunday and Public Holidays
Please refer to agents website for full information on product warranty terms and conditions.

https://www.msi.com/page/warranty

For claim of warranty service, please contact agent at:

CORBELL Technology Pte Ltd
Block 4012, Ang Mo Kio Ave 10, #06-04 Techplace 1, Singapore 569629
Tel: (+65) 6452 4122

Operating Hours:
9am to 6pm
Mondays to Fridays. Closed on Public Holidays
icare@corbell.com.sg

Please refer to agents website for full information on product warranty terms and conditions.

https://www.msi.com/page/warranty

For claim of warranty service, please contact agent at:

Helpdesk : Upgrading system
Oppo Service Center
Suntec City Mall-Tower 3 level 1 #627-630 Temasek Boulevard Singapore 038983

Monday to Sunday, 11.00AM to 7.00PM
Closed on Thursday and Public Holidays
Please refer to agents website for full information on product warranty terms and conditions.

https://support.oppo.com/sg/warranty-policy/

For claim of warranty service, please contact agent at:

Warranty Support : mysupport.razer.com
Please refer to agents website for full information on product warranty terms and conditions.

https://www.razer.com/sg-en/warranty

For claim of warranty service, please contact agent at:

RMA Centre
#03-41B-D, High Street Centre
1 North Bridge Road, (S)179094.
Tel: +65 6551 2999
Email: Warranty.SG@eascs.com.sg

Operating Hours:
Monday – Friday: 10:00am to 7:00pm
Closed During Lunch Hour: 2:00pm to 3:00pm
Closed on Saturday, Sunday & Public Holidays

Only applicable for Portable SSD, SSD and Memory Cards.

https://www.samsung.com/sg/support/where-to-find-samsung-service-centre-in-singapore/

If your invoice indicates warranty by CR Group:

For claim of warranty service:

Carry In Warranty
Please visit our service center.
Alternatively, you may request on demand courier pick up for a fee.Helpdesk : 63384895

CR Group Service Center
1 Rochor Canal Road, Sim Lim Square, #04-79, Singapore 188504

Monday to Sunday, 11.00AM to 8.00PM
Including Public Holidays

Eve of CNY, 11.00AM to 3.00PM. Close on first and second day of CNY.
Please refer to full information on product warranty terms and conditions.

If you are not sure your product is supported by which service center, please contact us at 
Helpdesk : 63384895

If your invoice indicates warranty by Agent:

Plaza Singapura and Westgate
Address:
Samsung Customer Service Centre @ Plaza Singapura
68 Orchard Road #B2-23, Singapore 238839

Samsung Customer Service Centre @ Westgate
3 Gateway Drive #02-01, Singapore 608532

Operating Hours
Monday – Saturday: 11:00am to 7:00pm
Sunday and public holiday: 11:00am to 5:00pm

Causeway Point, VivoCity and Bedok Mall
Address:
Samsung Customer Service Centre @ Causeway Point
1 Woodlands Square #01-01/02, Singapore 738099

Samsung Customer Service Centre @ VivoCity
1 Harbourfront Walk #02-28/29, Singapore 098585

Samsung Customer Service Centre @ Bedok Mall
311 New Upper Changi Road #B1-07, Singapore 467360

Operating Hours
Monday – Saturday: 11:00am to 7:00pm
Sunday and public holiday: 11:00am to 5:00pm

For claim of warranty service, please contact agent at:

150, Ubi Avenue 4, Ubi Biz-Hub #04-01, Singapore 408825

Call Us: 6512 9250

Our operating hours are (Mon-Fri, 9AM-5PM) (Sat, 9AM-12PM)
We are closed on Sundays and Public Holidays

Email Us: support@banleong.com.sg

https://banleong.com.sg/warranty/

For claim of warranty service, please contact agent at:

Helpdesk : 62247839
Email : vivoservice@my.vivo.com
Vivo Service Center
10 Anson Road #16-11A International Plaza, Singapore 079903

Monday to Friday, 10.00AM to 7.00PM
Closed on Saturday, Sunday and Public Holidays
Please refer to agents website for full information on product warranty terms and conditions.

https://www.vivo.com/sg/index/warrantyTerms